Refund policy

Last Updated: June 10, 2026

At ST4U Fashion, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we offer an easy return and exchange process.

Return Window

Products can be returned within 7 days from the date of delivery.
Return requests submitted after 7 days of delivery may not be accepted.

Eligibility for Returns & Exchanges

To be eligible for a return or exchange, the item must:

Be unused, unwashed, and unworn.
Be in its original condition with all tags and packaging intact.
Not show any signs of damage, alteration, or misuse by the customer.
Include the original invoice or proof of purchase.

Non-Returnable Items

The following items may not be eligible for return or exchange unless they are defective, damaged, or incorrectly delivered:

Products marked as Non-Returnable or Final Sale
Customized or personalized products (if applicable)
Gift cards (if applicable)

Exchanges

Exchanges are available for eligible products, subject to stock availability.
If the requested replacement item is unavailable, we may offer an alternative product or process a refund, as applicable.

Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with clear photos and your order details. After verification, we will arrange a replacement or refund as appropriate.

Refund Process

Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed to the original payment method within 5–7 business days, depending on your payment provider or bank.

Return Shipping

If the return is due to a damaged, defective, or incorrect product, ST4U Fashion will bear the return shipping cost.
For returns initiated due to personal preferences (such as size issues, color preference, or change of mind), return shipping charges may be the responsibility of the customer unless otherwise specified.